LAM DAM

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Open to new opportunitiesProduction Manager

👋 Hi, I'm

Đàm Nguyễn Thanh Lâm

13+ years turning business needs into shipped software — from QC engineer to Project Lead, Business Analyst and today Production Manager of a multi-product platform.

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Portrait of Đàm Nguyễn Thanh Lâm
Đàm Nguyễn Thanh Lâm
Production Manager · Project Leader · Business Analyst

01 · About

Quality-first, people-driven delivery

Industry domains

  1. 01Education
  2. 02Airline
  3. 03Healthcare
  4. 04Travel booking

I started my career in quality control — writing test plans, hunting bugs and shipping web and mobile products across several industries. That habit of asking "what could go wrong?" never left.

Over time I moved into project leadership and business analysis: scoping projects, eliciting requirements, writing use cases and user stories, and keeping engineering, QA and stakeholders moving in the same direction.

Today I manage production and end-to-end delivery of a multi-product platform — owning timelines, quality and resource alignment across engineering, QA and support.

AI in the workflow

I put AI to work across the delivery chain: drafting and refining requirements and user stories, generating test cases and acceptance criteria, reviewing specs and code for gaps, and automating documentation and reporting — so the team spends its time on judgement, not boilerplate.

Career path

  1. 2013
    QC Engineer
  2. 2014
    QA Engineer
  3. 2014 – 2016
    Senior QC Engineer · Team Leader
  4. 2016 – 2019
    Project Lead
  5. 2019 – 2021
    Operations Manager · Business Analyst
  6. 2021 – now
    Production Manager

02 · Experience

Where I've worked

Tap a card to expand responsibilities & projects.

07.2013 — Present

  1. 01JDO Co., Ltd
  2. 02HELEN — School Interactive Solution
  3. 03NAS Corp
  4. 04EXE Corp
  5. 05EXE Corp
  6. 06Harvey Nash Vietnam
  7. 07VNG Corporation
11.2023 — PresentNOW

JDO Co., Ltd

managing HELEN — School Interactive Solution
Production Manager
  • Gathered and analyzed business requirements, translating them into functional specifications for development teams.
  • Identified process inefficiencies and proposed data-driven solutions to improve system performance and user experience.
  • Worked closely with engineering and QA teams to ensure smooth delivery and continuous improvement.
  • Managed end-to-end delivery of products/features, ensuring timelines, quality, and resource alignment.
  • Access Control System · education · Production Manager
  • EdPay · education · Production Manager
  • HELEN Parent Portal · education · Production Manager
11.2021 — 10.2023

HELEN — School Interactive Solution

a product of NAS Corp
Production Manager, Customer Support
  • Motivating, supporting and providing guidance to production staff.
  • Communicating regularly with upper management regarding problems or issues impacting production.
  • Setting productivity goals for each team and ensuring adequate scheduling of staff.
  • Evaluating machine resources to ensure continued production and minimal downtime.
  • Responding to customer queries in a timely and accurate way via phone, email or chat.
  • Identifying customer needs and helping customers use specific features.
  • HELEN Solution · education · Production Manager
  • Haven Parent Portal · education · Customer Support
  • BIS Hanoi Parent Portal · education · Customer Support
  • Sao Khue Purchasing Management · education · CS
04.2019 — 10.2021

NAS Corp

Operations Manager, Business Analyst
  • Overseeing the production of goods and services; planning the distribution of resources and materials.
  • Making sure every department meets its goals and key milestones.
  • Managing human resources — personnel documentation, staff communications and performance reviews.
  • Formulating company policies, ensuring compliance, and performing quality control on production.
  • Working closely with business stakeholders to understand their needs, objectives and challenges.
  • Eliciting, documenting and analyzing business requirements, processes and workflows.
  • Creating detailed documentation including business requirements, process flows, use cases and user stories.
  • LIM Health GO · hospital · BA, Project Lead
  • VAS Parent Portal · education · Project Lead
  • BIS Hanoi Parent Portal · education · Project Lead
  • SSIS Purchasing Management · education · BA, Project Lead
  • Disruption Management · airline · BA, Project Lead
08.2016 — 03.2019

EXE Corp

Project Lead
  • Defining project scope and plan; defining tasks and resource needs.
  • Developing and leading implementation.
  • Managing resource allocation and support.
  • Monitoring and reporting on progress; implementing and managing changes.
  • Providing evaluation and assessment.
  • ECA Programme · education · Project Lead
  • Canary Tour Guide · travel booking · Project Lead
  • Generic Mobile App · airline · Project Lead
06.2014 — 07.2016

EXE Corp

Senior QC Engineer · Team Leader
  • Building test plans, designing and reviewing test cases.
  • Creating builds for test execution.
  • Smoke, functional, UI, performance, regression, ad-hoc and responsive testing.
  • Reporting & tracking issues.
  • Acting as project manager assistant.
  • Generic Mobile Site · airline · QC, Project Lead
  • Air Timor Mobile App · airline · QC, Project Lead
  • VietJet Mobile App · airline · QC
  • VietJet Kiosk · airline · QC
03.2014 — 07.2014

Harvey Nash Vietnam

QA Engineer
07.2013 — 02.2014

VNG Corporation

QC Engineer

03 · Skills

What I bring to a team

Soft skills

Problem solvingExpert
Planning & OrganizingExpert
CommunicationExpert
Team workExpert
AdaptabilityExpert
MentorshipExpert
Time managementExpert
LeadershipAdvanced
Critical thinkingAdvanced
Open-mindednessAdvanced
ProfessionalismAdvanced
CuriosityAdvanced
Decision-makingAdvanced

AI in the delivery chain

  • Prompt design & context engineering
  • AI-assisted requirements & user stories
  • AI-generated test cases & acceptance criteria
  • Spec & code review with AI
  • Workflow automation with AI
  • Agentic coding tools in the SDLC

04 · Education

Background

  1. 2007 – 201101

    Ho Chi Minh City University of Technology

    Software Engineer

  2. 201702

    FMIT Institute

    Project Management

05 · Contact

Let's build something together

Open to conversations about product delivery, project leadership and business analysis.

[email protected]
Phone0982 047 048Email[email protected]
Based inLam Dong, Vietnam